Return and Refund Policy

Last Updated: September 9, 2026

At Petnorio, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the following return and refund policy.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be in its original packaging, where applicable.

• You must provide proof of purchase or your order number.

Some items may not be eligible for return due to hygiene, safety, or other product-specific reasons.

How to Request a Return

To request a return, please contact us before sending any item back.

Include the following information:

• Your name

• Order number

• Item you wish to return

• Reason for the return

• Photos of the product, if applicable

Once your return request is approved, we will provide you with instructions on how and where to send the item.

Please do not send an item back without contacting us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, offer a replacement, refund, or other suitable resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

Certain items may not be eligible for return or refund, including:

• Used products

• Products damaged through misuse or improper handling

• Items returned after the 30-day return period

• Products that cannot be resold for hygiene or safety reasons

• Gift cards, where applicable

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly sent by us, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a defective product, we will review the situation and determine the appropriate resolution.

Exchanges

If you would like to exchange an eligible item, please contact us. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store: Petnorio
Phone: +1 327-324-5660
Email: aktherkoli605@gmail.com

We are happy to help with your return or refund request.