Shipping policy

Shipping Policy

Last Updated: September 9, 2026

At Petnorio, we are committed to providing a smooth and reliable shipping experience for every customer. Please review the following information regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and carrier.

Standard Shipping: 5–10 business days
Processing Time: 1–3 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

If we offer free shipping promotions, the applicable terms will be clearly displayed on our website or at checkout.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update after your order has shipped.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help resolve it.

For damaged packages, please keep the original packaging and provide photos if requested.

International Shipping

International shipping availability may vary depending on the destination.

Customers may be responsible for applicable customs duties, taxes, or other fees imposed by their country. These charges are not controlled by Petnorio and may be collected by the carrier or customs authorities.